WHY IS OUTLOOK STUCK IN OFFLINE MODE HOW TO
Since I wasn’t really able to find a concise solution that described how to fix the problem, I decided to put my findings and troubleshooting steps in a step by step action guide that you can follow, so you don’t have to go through the frustration of searching and piecing together the pieces while your Exchange server is having problems. The things I finally did to be able to solve the problem were actually quite different and entirely situated around settings on the Exchange server, rather than in the Outlook email client program. When I started troubleshooting (and Googling) the problem, I found a whole lot of articles and forum posts where people were talking about how you can toggle the “work offline” setting to solve the problem when Outlook is disconnected, but that wasn’t the problem in my particular case.
![why is outlook stuck in offline mode why is outlook stuck in offline mode](https://windowslovers.com/wp-content/uploads/2020/05/entering-email-credentials.jpg)
Another symptom I found is that when I tried to open Outlook Web Access (OWA) or Exchange Admin Center (ECP), all I got was a white, blank screen. Before the update, everything was working fine, Outlook connected to the mail server without any problem and incoming mails popped up in the inbox just normally.Īfter the update, Outlook began acting up: upon launching the program the status bar showed “trying to connect” for much longer than expected and finally it showed the “Outlook is disconnected” status.Īlso I was unable to send or receive emails via Outlook (which is actually quite normal if you think of it because after all, Outlook is disconnected from its Exchange server).
WHY IS OUTLOOK STUCK IN OFFLINE MODE UPDATE
Especially if you are working with a self-signed certificate, which is another indication that you may be dealing with a situation where Outlook cannot establish a connection with your Exchange mail server due to a certificate error.įor me personally, I recently had to deal with Outlook connectivity issues which were caused by a self-signed certificate error and the trouble started after an update and restart of the Exchange server. If you have checked all of the above and Outlook is disconnected still from your on-premise Microsoft Exchange server, you may indeed have a problem with your server certificate. How To Further Troubleshoot When Outlook Is Disconnected you have internet access on the affected computer, your network DNS settings are correct and you can successfully ping your Exchange server). I’m assuming here that, other than the MS Outlook connection issues with your local Microsoft Exchange server, there are no connectivity problems (i.e.
![why is outlook stuck in offline mode why is outlook stuck in offline mode](https://www.remosoftware.com/info/wp-content/uploads/2016/12/b3.jpg)
![why is outlook stuck in offline mode why is outlook stuck in offline mode](https://www.outlook-apps.com/wp-content/uploads/fix-Outlook-offline.png)
If you have ruled out that “work offline” is not the reason that Outlook is not connecting to your Exchange server, then we can start to look further and see what else needs to be done to restore connectivity.